Clear shipping and return information before you order, with support available at contact@nailiva.store if something does not arrive as expected.
In-stock orders are normally prepared for dispatch on the next business day.
Qualifying orders receive the current free-shipping offer automatically where available.
Eligible unopened and unused products can be submitted for return within 14 days of delivery.
Processing & dispatch
In-stock orders are normally prepared for dispatch on the next business day. Order and tracking updates are sent to the email address used at checkout when tracking is available. Orders placed on weekends or public holidays begin processing on the next business day.
Shipping rates & delivery estimates
Available shipping methods, rates, delivery estimates, and destinations are shown at checkout for your delivery address. Delivery estimates begin after dispatch and can be affected by the carrier, weather, customs, or other events outside Nailiva’s control.
Free shipping
Orders over $50 qualify for the current free-shipping offer where it is available. The checkout total and shipping method shown before payment are the final source of truth for your order.
Address changes & cancellations
If you entered the wrong address or need to cancel, contact us as soon as possible. We can only change or cancel an order before it has entered fulfilment; once dispatched, carrier and return procedures apply.
Returns
You may request a return within 14 days of delivery for products that are unopened, unused, and in their original sealed packaging. Because press-on nail products are personal-use cosmetic items, opened or used products are not returnable for change-of-mind reasons unless the item is faulty, damaged, incorrect, or mandatory consumer law provides otherwise.
Contact us before sending a return. Unless the return is due to a faulty, damaged, or incorrect item, return-shipping costs are the customer’s responsibility. Original shipping charges are not refundable unless required by law or the return is caused by our error.
Damaged, incorrect, or missing items
Email us with your order number and clear photos when relevant. If tracking shows delivered but you cannot locate the package, first check the delivery location and household members, then contact the carrier and Nailiva support so the available next steps can be reviewed.
Refunds
Approved refunds are issued to the original payment method. After Nailiva submits the refund, your bank or payment provider may require additional processing time before the funds appear.
Email contact@nailiva.store with your order number and a short description of the issue. This policy does not limit any mandatory consumer rights that apply to you.